ArcaMax

Nicholas Chandler was rear-ended while driving an Avis rental car. Even though the other driver was at fault, Avis charged him for the entire time that the car was out of commission. Can he get a refund?

Q: I rented a car from Avis for one day and was unfortunately rear-ended by another car. It was the other driver's fault. Avis charged my ...Read more

Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property, but Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?

Q: I recently booked a room through Hotels.com near Glacier National Park in Montana. I received an email from...Read more

American Airlines changes Erica Remer's flight without telling her. Now she's trying to get a refund for the original ticket. Why won't the airline help her?

Q: I booked a flight from Lisbon, Portugal, to Cleveland on American Airlines that was supposed to get in around 5 p.m. The airline first changed the arrival time to 5:20 p.m., which I was...Read more