ArcaMax

Q: I recently rented a car from the Enterprise location in Munich. When I returned the vehicle after several days, no one inspected it. A few days later, I received a message in my spam folder saying that I had damaged the car. Enterprise claims I scratched the car during my rental. The scratch is small, barely finger-length and thin. They sent ...Read more

Nathan Ciurzynski's flight from Tampa, Florida, to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?

Q: I booked a flight from Tampa to San Diego on American Airlines. The day before my flight, I received a notification that it had been ...Read more

Q: I was flying home from Madrid to Seattle on Aer Lingus, a flight booked through Alaska Airlines using miles. But the airline denied me boarding even though I had a ticket. I had to buy a new ticket on another airline, which cost me $3,244.

Alaska Airlines wants me to get a statement from Aer Lingus explaining why I was denied boarding. I've ...Read more